eBay Frequently Asked Questions

Welcome to our eBay Frequently Asked Questions! To find an answer to your question please use the index below or search our Question List using your browser's Find/Search feature (usually found in the Edit menu).

Shipping Questions:

• Where Do You Ship? Can You Ship To My Country?
• How Much Is Shipping?
• Can You Reduce My Shipping Cost?
• Can I Pick-Up My Purchase?
• How Long Will It Take To Receive My Purchase?

• Can I Pay by PayPal?
• Can I Pay by Check or Money Order?
• How Do I Pay? What Payments Options Do You Offer?

• Can You Mark the Item as a Gift?
• Can You List a Lower Purchase Price on Customs Forms?
• Is VAT, Import Taxes, Duties, etc. Included? Can You Tell Me How Much They Will Be?

• Can You Tell Me What the Total Cost Will Be?
• Can You Give Me a Discount?
• Do You Charge Sales Tax?
• How Much Is Shipping?

• Is The Product New? What Condition Is The Product In?
• Is The Manufacturer Warranty Included?
• Can I Get Product Manuals In A Different Language? Can I Get A Non-US Version Of The Product?

• Can I Return The Item After Purchase? How?
• Can I Cancel My Purchase? How?

• Can You Leave Me Positive Feedback?

We ship many items listed on eBay to nearly every country in the world. Refer to the specific listing and check the 'Ships to:' section below the 'Place Bid' or 'Buy It Now' buttons. If your country is listed or it says 'Worldwide' then we can ship to you.

You can also follow the process to 'determine the shipping cost'.

How Much Is Shipping?

Shipping costs are specified in every listing. To determine shipping follow these steps:

1. Look at the top of the listing below the 'Place Bid' or 'Buy It Now' buttons. The shipping cost is provided there.
2. If you are looking for shipping for higher quantities or to a location different from what is listed simply click on the '(more services)' link below the shipping price.
3. Select your country from the list
4. Enter the desired quantity
5. Click the 'Update' button.

You will be presented with all available shipping methods and costs.

Alternately, you can determine shipping by clicking the 'Place Bid' or 'Buy It Now' button. A shipping estimate will be shown before you complete the purchase - take care to NOT move past the confirmation screen unless you want to purchase the item.

Can You Reduce My Shipping Cost?

Please refer to Discounts.

We do NOT offer item pickup unless specified in our eBay listing.

How Long Will It Take To Receive My Purchase?

Domestic orders typically ship within 1-2 business days of payment receipt and verification. Most orders ship same or next day. Orders shipping outside of the continental United States may require up to 7 additional business days for payment verification and shipment consolidation though they often ship much quicker.

After the order ships delivery times depend on the selected shipping option and are approximately as follows:

Standard Flat Rate Shipping Service - 2-10 business days though it may occasionally take longer. Orders may ship by any one of a number of shipping methods including USPS First Class, Priority Mail, FedEx Ground, DHL Ground, UPS Ground, as well as other services. We cannot say in advance which method will be used.

Overnight Flat Rate Shipping Service - 1 business day. Orders may ship by any one of a number of shipping methods including FedEx Overnight, DHL 1Day, UPS Next Day Air Saver, USPS Express Mail (if 1-day delivery is guaranteed to your location) as well as other services. We cannot say in advance which method will be used.

Standard Int'l Flat Rate Shipping - 5-25 business days though it may occasionally take longer. Orders may ship by USPS Global Airmail, Global Priority Mail, as well as other services. We cannot say in advance which method will be used.

USPS Global Express Mail - 3-10 business days though it may occasionally take longer. Orders will ship by USPS Global Express Mail. If Global Express Mail is not available to your location we will email you with available options.

This depends on where you are located:

Continental United States, Alaska, Hawaii - We accept PayPal.

U.S. Protectorates, APO/FPO, Puerto Rico - We accept PayPal ONLY for shipments to a PayPal confirmed address.

Canada, United Kingdom - We accept PayPal ONLY for shipments to a PayPal confirmed address.

Other Countries - Since PayPal does not currently confirm addresses outside of locations above we DO NOT ACCEPT PAYPAL. If you have a PayPal confirmed address and ship to it we will accept your payment, otherwise please consider other payment options.

IMPORTANT - A 'Confirmed' address is completely different from a 'Verified' account. If you do not know what a 'Confirmed' address means refer to PayPal Help pages. You can also check your PayPal Profile - the Status of an address should be 'Confirmed' or something similar.

Can I Pay by Check or Money Order?

No. eBay's current payment policy prohibits sellers from accepting checks or money orders as payment.

How Do I Pay? What Payments Options Do You Offer?

After you complete your eBay purchase we will send you an email with payment instructions along with an electronic invoice. We accept the following payment options:

Moneybookers - Accepted from customers Worldwide and recommended for fastest shipping. Use this service to pay by bank transfer. Make a Moneybookers Payment.

Visa/MasterCard/American Express - Accepted from customers Worldwide. A link to a secure checkout will be provided in the order confirmation email.

PayPal - Accepted ONLY from customers in the 50 States or those who ship to a PayPal Confirmed address. Confirmed addresses are NOT available in most countries - see more details.

Escrow.com Escrow Service - Accepted from customers Worldwide. Make an Escrow Payment. All escrow fees are responsibility of the buyer.

Western Union - Accepted from customers Worldwide. All transfer fees are responsibility of the buyer.

In all cases we reserve the right to deny any particular payment. We have extensive procedures in place to protect ourselves and our customers from fraud. Since it is not possible to detect fraud with 100% accuracy please do not be offended if we are unable to accept your payment - it does not mean that we believe you to be a fraudster. It simply means that we do not have sufficient certainty to accept the transaction. We will typically offer an alternate payment option and will do what we can to help with extra costs involved with the alternate payment method.

No. All items must be listed to customs at the purchase price.

Is VAT, Import Taxes, Duties, etc. Included? Can You Tell Me How Much They Will Be?

Import taxes, duties, brokerage fees, etc. are NOT included in any of the prices or shipping costs. These fees, when applicable, will be collected on delivery and can be substantial. Unless you are experienced with international ordering we recommend that you contact your local customs office for an estimate of these costs. We cannot estimate these costs for you and cannot do anything to help you reduce them.

To determine the total click the 'Place Bid' or 'Buy It Now' button. Be sure to NOT complete the purchase. The total should be shown to you.

Alternately, you can take the price of the product and add the shipping cost and sales tax. This will give you the total not including any import fees or taxes charged by your country.

Do You Charge Sales Tax?

We charge 8.5% sales tax on all orders that ship to the State of California. We do not charge sales tax on shipments to any other states. The tax will be automatically added to the total by eBay.

Can You Give Me a Discount?

If you purchase more than one unit or several different products your price per unit will be lower due to significantly reduced shipping we offer on additional units. Due to the high cost of eBay transactions we do NOT offer any additional discounts for purchases made through eBay.

The condition of the item is detailed in the eBay listing. In general, nearly all products we sell are brand new in unopened manufacturer packaging with warranty and all supplies and accessories. Any deviations from this will be noted in the eBay listing.

Is The Manufacturer Warranty Included?

All new products we sell include a full manufacturer warranty. Note that if you ship the product outside of the United States the manufacturer might not honor the warranty. If this is a concern please contact the manufacturer prior to purchase.

Can I Get Product Manuals In A Different Language? Can I Get A Non-US Version Of The Product?

Unless otherwise noted in the listing, all products are standard U.S. versions and include English documentation. We do not have any other product versions unless there is a separate listing for them. Some manufacturers may include documentation in multiple languages in the package or provide international documentation separately for sale or as a free download. Please contact the manufacturer directly if you require international documentation.

The return conditions for each item are specified in the item listing. In general, we accept returns for 30 days after purchase, but please review the listing for exact details. Our return policy for an eBay listing may be different from our general store policies. Many items can only be returned unopened and shipping fees are often not refundable.

If you would like to return the order please submit a Return Authorization Request. Keep in mind that return policies specified in your listing override our store policies.

Can I Cancel My Purchase? How?

When you bid on an item you enter a binding contract. Changing your mind is against eBay policies, is inappropriate, and is a significant disruption to the selling process. We will do our best to cancel orders upon request, but may issue negative feedback to warn other sellers of your behavior. We will file an Unpaying Bidder complaint with eBay to receive a refund of fees for the transaction. An Unpaid Item strike may be added to your account as a result.

International orders may be subject to cancellation fees to help cover the high cost of payment verification and processing and consolidation shipments that may have been sent before the cancellation request.

If we are unable to complete the transaction due to payment or inventory issues we will request cancellation by mutual agreement which will not result in negative feedback or an Unpaid Item strike against you.

If you would like to cancel the order please submit an Order Cancellation Request. Keep in mind that our eBay cancellation policies override our store policies.

All cancellations are done on best effort basis only. If we are unable to cancel your order before it ships you will need to follow our Return Policy to return the unit.